Kristin Miller Resume

Kristin Miller

116 Warren Avenue North, Seattle WA 98109 / 415-425-4899 / kristin@sflook.com

Profile

∑ Passionate about designing experiences to delight customers and drive business goals

∑ Creative, collaborative, and highly productive

∑ Skilled in product planning, growing teams, process innovation, and cross-team collaboration

∑ Specialize in user-centered, web-based design and development for rich internet applications and websites

Design Manager Microsoft Seattle, WA Sep 2008-present

Provide leadership throughout project lifecycle for creative team of thirty in the Premium Mobile Experiences design group within Entertainment and Devices division. Manage day-to-day program operations, including setting priorities, assigning resources, and ensuring project goals are achieved. Partner with creative directors to oversee simultaneous projects from inception to completion, reviewing project plans, designs and deliverables.

∑ Identify and implement process improvements to meet project and team needs

∑ Participate in design reviews, proposal development, and project initiation

∑ Work closely with partner teams through a consultative, participatory approach

∑ Establish and nurture good partner working relationships

∑ Promote a culture of innovation and teamwork

∑ Coordinate usability studies and validate designs with product management, customers and partners

∑ Manage vendor relationships

UX Program Manager Microsoft Redmond, WA Sep 2006-Sep 2008

Responsible for the end-to-end experience for two System Center products in the Server and Tools division focusing on the Operator, IT Professional, and End User personas. Work closely with feature Program Managers, Interaction Designers, and Usability Engineers and Researchers to drive consistency, define and communicate UX guidelines, and advocate ease of use to ensure customer satisfaction.

∑ Gather customer feedback and requirements, write scenarios, use cases, and develop user flows

∑ Design interfaces, create low- and high-fidelity mockups, wire frames, and prototypes, and prepare designs for usability studies and customer validation

∑ Create, maintain, and evangelize UX guidelines to drive consistency and standards across products

∑ Hire, train, and lead team of designers

∑ Coordinate usability studies and validate designs with product management, customers and partners

∑ Manage vendor relationships

User Experience Manager BlueRoads San Mateo, CA Jul 2004-Aug 2006

Managed entire UI lifecycle for six major releases and four dot releases for innovative enterprise management web-based application (SaaS) while working closely with internal and external technical leaders including Nortel, Symantec, and IBM. Responsible for all aspects of the user experience to ensure that the BlueRoads suite of products met market needs with respect to functionality, performance, scalability, and reliability, realistic implementation schedules and adherence to architectural goals and principles.

∑ Developed and drove interaction designs from conception through prototyping to integration

∑ Designed mockups showing a wide range of potential visual solutions

∑ Applied user and team feedback to develop optimal solutions that were technically feasible

∑ Estimated engineering effort, planned implementation, integrated and tested solutions

∑ Produced hand-coded XHTML, CSS and JavaScript; integrated code in Java Server Pages (JSP) using Struts and Tiles

∑ Created and optimized images and icons

∑ Drove customer branding initiatives; designed, implemented and tested branded user interfaces

∑ Managed UX department project plan, communications, documentation, projects, and deliverables

∑ Created UI and functional specification documentation and process flows

∑ Produced HTML-based prototypes, hand coded XHTML, JavaScript and CSS

∑ Wrote UI specifications and UI style guide

∑ Initiated and implemented custom code library to provide web app developers access to reusable, optimized UI tags to increase productivity and reduce code defects

∑ Designed and built corporate intranet using XHTML, JavaScript, CSS, and Flash

User Experience Manager BenefitPoint San Francisco, CA Nov 2000-Jul 2004

Responsible for all aspects of the user experience for web-based employee benefits client management and procurement platform (SaaS).

∑ Designed and created role-based information architecture, interaction designs, and visual design

∑ Created wire frames and click-through prototypes for client presentations, design reviews, and customer validation

∑ Produced hand-coded XHTML, CSS and JavaScript; implemented code into Java Server Pages (JSPs)

∑ Managed UI department project plan, communications, documentation, and deliverables

∑ Created UI and functional specifications and process flows

∑ Authored standards documentation including company-wide HTML code, visual style, and content guides

∑ Designed and developed corporate web site; produced web and print marketing collateral

General Manager/Web Designer Mountain Light Emeryville, CA Nov 1998-Nov 2000

Managed web-based sales and all operations for online stock photography agency, fine-art gallery, book packager, and event venue. Web Designer responsibilities included web site design, development, and content management (mountainlight.com), online sales, visual design, copy writing, and marketing. General Manager responsibilities also included human resources management, network administration, event planning, database development, and accounting.

∑ Produced web site, optimized images, hand-coded HTML, developed content, edited and updated site daily

∑ Designed and produced print and web ads; managed advertising placement, budget and results

∑ Managed photography gallery and event venue producing rotating and traveling exhibits

∑ Maintained network of 16 MACs including database design, development and implementation, performance assessments, and researching, purchasing, and customizing equipment and software

∑ Recruited, trained and managed full-time staff of 6 to 10, plus contractors and interns

∑ Managed employee benefits administration; set performance goals, developed compensation packages and performed employee evaluations

∑ Responsible for all daily receipts, payroll, tax payments, bank reconciliation, A/P, A/R

∑ Managed international book publishing projects from concept to publication and promotion

∑ Copy edited full-length books, feature articles, and all sales and marketing collateral

∑ Managed on- and off-site lectures, field workshops, promotional events, and public book signings

Principal SF Look Design San Francisco, CA May 1998-present

Founder and principal of creative agency specializing in website design and development. Establish and manage client relationships, define project scope and estimates, write proposals and project plans, design and build web sites. Specialize in user experience design consulting and user-centered design methodology.

∑ Gather user requirements, perform heuristic evaluations and customer/stakeholder interviews

∑ Produce flows, detailed wire frames, UI specifications

∑ Create user profiles and use cases

∑ Hand-code cross-browser compatible XHTML, CSS, and Flash

∑ Define brand and visual design; create logos and graphics

Freelance Editor/Writer May 1993-Sep 2006

Provided editorial and advertising copyediting and copywriting services. Managed existing clients and projects while growing client base each year. Clients included: